Document
Management

Transactional
Banking

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Documents & Data Verification

The service of documents and data verification can include:

1. documents sorting and grouping
2. quantitative and qualitative verification
3. formal and content-related verification
4. verification of data in the customer systems
5. verification of data in the external databases
6. contact with the customer with the aim to complete the missing data
7. deciding about the next stages of processing the documents according to the customers instructions

Documents Registration & Data Entry

We register documents received in the paper or electronic form, we accept data in any format and input the data into digitized form according to the client requirements. We conduct online and offline data input providing the client with the output tailored to their needs.

Customer Application Management

We provide the complex customer application management services that include processing:

1. bank account applications
2. credit applications
3. insurance policy applications
4. service changes
5. exceptions management

Service Activation & Administration

We activate services in the customer systems. We process:

1. bank account opening and administration
2. credit administration
3. credit card issuing and activation

Customer Orders Processing

We provide customer orders processing in the field of bank accounts, credits, payments and settlements. The service includes the order analysis and its processing in accordance with the customer instructions. All the actions are registered and reported.

Claim Management

Claim management services are directed to the wide variety of organisations, including banks, financial and insurance companies, telecommunication, logistic and commercial business. Process of claim resolving includes claim verification and analysis, taking decision concerning claim acceptance or rejection, preparing the information for the customer and any other actions according to the customer instructions. The service is tailored to meet the individually agreed requirements of each of our clients.

Customer Documents Dispatch

On behalf of our clients we carry out the dispatch of documents concerning bank account opening, account statements, insurance policies, marketing materials and other. The process includes printing out and completing the documents, signing according to the power of attorney and dispatching to the customer. All the actions are registered and reported.